Appointments+ and Urgent Treatment Centres

What is Appointments+ ?

This service offers extended access to primary care appointments, outside of GP surgeries' normal opening hours. Both routine and same-day bookings are available during weekday evenings (after 6.30pm), weekends and bank holidays. TLC are proud to be providers of this service at the clinics in bold below

Provided by Clinic  Evenings Saturdays Sundays
Tri Locality Care Ltd

Romsey Hospital

Winchester Hill, Romsey, SO51 7ZA

2.00pm-10.30pm 8am-5pm 8am-5pm
Tri Locality Care Ltd

Testvale Surgery

12 Salisbury Road, Totton, SO50 3PY

Mondays only

6.30pm-10.30 pm

8am-5pm Closed
Eastleigh Southern Parish Network

Botley Surgery

Mortimer Road, Botley, SO32 2UG

6.30pm-10.30 pm 8am-10.30pm 8am-10.30pm
Mid Hampshire Healthcare

Andover War Memory Hospital

Charlton Way, Andover, SP10 3LB

5pm-8 pm 8am-12pm 8am-12pm

Urgent Treatment Centre, Lymington Hospital

Wellworthy Road, Lymington, SO41 8QD

8am-10pm 8am-10pm 8am-10pm

Ringwood Medical Centre

The Close, Ringwood, BH24 1JY

6pm-9.30pm 8am-5pm 8am-5pm

Badger Farm Surgery

Badger Farm Road, Winchester, SO22 4QB

6.30pm-11pm 8am-12am 8am-12am


What is an Urgent Treatment Centre (UTC)?

UTCs look after patients with an urgent minor injury or an urgent minor illness which is not critical or life threatening. e.g. sprains, broken bones, bites or stings, as well as assessing and treating wounds.

Whilst patients can walk-in to UTCs, the preferred access route will be through NHS 111 to enable patients to be directed to the most appropriate service for their need (following clinical triage).  Where patients do require a UTC appointment, this will be booked through NHS111 to reduce waiting at the UTC.


How do I book into Appointments+ ?

Routine and same day pre-bookable services are available to any patient registered in a GP surgery within the West Hampshire CCG. Clinicians working in the service will have full access to the patient’s electronic primary care records, as long as the patient has given their consent when they book their appointment.

In line with the NHS England guidance, all patients should be offered a choice of appointment location where appointments are available, whether this is within the registered practice, or alternatively in the Appointments+ or UTC service.


I'm not registered with a local GP, can I still use the service?

If you are not registered with a GP at all, this is strongly recommended. However, if you are unregistered, or a temporary patient, or visiting from outside of West Hampshire, you can still access the service if there is an urgent need. If you call 111, your call will be triaged by Partnering Health Ltd (PHL). If needed, they are able to book clinic appointments with any Appointments+ provider. They also provide home visiting services for those who cannot travel.


TLC and Appointments+

We pride ourselves on innovation, and were first local provider of direct access Appointments+ with practitioners specialising in both mental and musculoskeletal health. 

During the COVID-19 pandemic, we are running the a Hot Site in Romsey, looking after those with symptoms of COVID-19, those who have tested positive, or those who are isolating. We are also continuing to provide a reduced service at our Cold Site in Totton, looking after those who are at lower risk of COVID-19. 

In the near future, we hope to be adding cervical screening to our services, as soon as the pandemic allows this.

Thank you to our partner practices and employed staff for helping to uphold our Federation ethos of providing quality local medical services to the patients of our communities. If you have any questions about the service, please visit our contacts page.


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