Complaints

Contact TLC Directly

TLC continually strives to provide quality medical services to the best of our ability, and hope that you will be satisfied with the care that you have received. However, we appreciate that we might not always get everything right. Please do contact us directly to raise any issues that you may have with our services. 

Please see our contacts page for email links to our specific services. 

You can also write to:

TLC Manager, c/o Knightwood Surgery, Pilgrims Close, Chandlers Ford, SO53 4SD

We will acknowledge your complaint within three working days of receipt and initiate a full internal investigation on your behalf. A written explanation will be sent to you within ten working days unless the investigation takes longer, but we will keep you informed.

All formal complaints are discussed in our Board meetings to ensure that we regularly learn from your experiences and improve our services accordingly. 

 

Assistance with your complaint

If you need help to make your complaint, you can also approach the Independent Complaints Advocacy Service (ICAS):

ICAS, 1st Floor, Clarendon House, 9-11 Church Street, Basingstoke, RG21 7QG

Telephone: 0845 600 8616

Email: Basingstoke.icas@seap.org.uk

 

Help is also available to you from Healthwatch Hampshire:

Freepost RTHH-KGST-ZRBC, Westgate Chambers, Staple Gardens, Winchester, SO23 8SR

Telephone: 01962 440262

Website: https://www.healthwatchhampshire.co.uk/

 

If you are not satisfied with the outcome of your complaint, you can ask the Heath Service Ombudsman to independently review your case. We will provide details of the Ombudsman at the end of our complaints process.

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