Contact TLC Directly

TLC continually strives to provide quality medical services to the best of our ability, and hope that you will be satisfied with the care that you have received. However, we appreciate that we might not always get everything right. Please do contact us directly to raise any issues that you may have with our services. 

Please see our contacts page for email links to our specific services. 

You can also write to:

TLC Manager, c/o Knightwood Surgery, Pilgrims Close, Chandlers Ford, SO53 4SD

We will acknowledge your complaint within three working days of receipt and initiate a full internal investigation on your behalf. A written explanation will be sent to you within ten working days unless the investigation takes longer, but we will keep you informed.

All formal complaints are discussed at our staff and Board meetings to ensure that we regularly learn from your experiences and improve our services accordingly. 

Alternatively if you prefer you can make your complaint to:

The Primary Care Complaints Team:

South East Complaints Hub, NHS Frimley ICB

Aldershot Centre for Health
Hospital Hill
GU11 1AY

Phone number: 0300 561 0290

Email address:

Assistance with your complaint

If you need help to make your complaint, you can approach the Independent Complaints Advocacy Service (ICAS), Healthwatch Hampshire:

C/O The Advocacy People  PO Box 375 Hastings East Sussex TN34 9HU

Tel: 01962 440262

Healthwatch Hampshire Website


If you are not satisfied with the outcome of your complaint, you can ask the Heath Service Ombudsman to independently review your case. We will provide details of the Ombudsman at the end of our complaints process.

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