Contact TLC Directly
TLC continually strives to provide quality medical services to the best of our ability, and hope that you will be satisfied with the care that you have received. However, we appreciate that we might not always get everything right. Please do contact us directly to raise any issues that you may have with our services.
Please see our contacts page for email links to our specific services.
You can also write to:
TLC Manager, c/o Knightwood Surgery, Pilgrims Close, Chandlers Ford, SO53 4SD
We will acknowledge your complaint within three working days of receipt and initiate a full internal investigation on your behalf. A written explanation will be sent to you within ten working days unless the investigation takes longer, but we will keep you informed.
All formal complaints are discussed at our staff and Board meetings to ensure that we regularly learn from your experiences and improve our services accordingly.
Alternatively if you prefer you can make your complaint to:
The Primary Care Complaints Team:
South East Complaints Hub, NHS Frimley ICB
Aldershot Centre for Health
Phone number: 0300 561 0290
Email address: Frimleyicb.firstname.lastname@example.org
Assistance with your complaint
If you need help to make your complaint, you can approach the Independent Complaints Advocacy Service (ICAS), Healthwatch Hampshire:
C/O The Advocacy People PO Box 375 Hastings East Sussex TN34 9HU
Tel: 01962 440262
If you are not satisfied with the outcome of your complaint, you can ask the Heath Service Ombudsman to independently review your case. We will provide details of the Ombudsman at the end of our complaints process.
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